PRIVACY POLICY

WEST LONDON COMPANIONS

Effective Date: 1st August 2026
Version: 1.0

Business: WEST LONDON COMPANIONS
Director: Mr Arthur Philip Morgan
Address: Flat 3, 98 Gloucester Terrace, London, W2 6HP
Website: www.westlondoncompanions.com

1. INTRODUCTION

WEST LONDON COMPANIONS respects the privacy of individuals who contact us, use our website or receive our services.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how it is protected and the rights available to individuals under applicable data-protection law.

2. INFORMATION WE MAY COLLECT

Depending upon the circumstances, we may collect:

  • Name;

  • Contact details;

  • Email address;

  • Telephone number;

  • Billing information;

  • Booking information;

  • Date and time of appointment;

  • Service requirements;

  • Location information relevant to a booking;

  • Correspondence;

  • Identity or age-verification information where legitimately required;

  • Payment and transaction information;

  • Website technical information.

We aim to collect only information reasonably necessary for legitimate business purposes.

3. HOW WE COLLECT INFORMATION

Information may be provided:

  • Through our website;

  • By email;

  • By telephone;

  • During booking enquiries;

  • Through booking forms;

  • During customer communications;

  • Through payment transactions.

Some technical information may also be collected automatically when our website is used.

4. PURPOSES OF PROCESSING

We may process personal information for:

  • Responding to enquiries;

  • Managing bookings;

  • Providing services;

  • Processing payments;

  • Issuing invoices;

  • Customer support;

  • Fraud prevention;

  • Identity verification;

  • Maintaining business records;

  • Handling complaints;

  • Protecting legal rights;

  • Complying with legal obligations.

5. LAWFUL BASES

Depending on the circumstances, processing may be based upon:

  • Performance of a contract;

  • Steps requested before entering into a contract;

  • Compliance with a legal obligation;

  • Legitimate interests;

  • Consent where appropriate.

Where consent is relied upon, it may generally be withdrawn.

6. PAYMENT INFORMATION

Payment transactions may be processed through third-party payment providers.

The Company does not ordinarily need to retain complete card numbers or security codes.

Payment providers may process information according to their own privacy policies.

7. IDENTITY VERIFICATION

Where age or identity verification is reasonably required, the Company may request appropriate documentation.

Verification information will be handled securely and retained only for as long as reasonably necessary for the relevant purpose, subject to legal requirements.

8. SHARING INFORMATION

We do not sell personal information.

Information may be shared where necessary with:

  • Payment providers;

  • IT and hosting providers;

  • Accountants;

  • Solicitors;

  • Professional advisers;

  • Insurers;

  • Government authorities;

  • Law enforcement where legally required.

Third parties receiving information are expected to process it lawfully.

9. INTERNATIONAL TRANSFERS

Where personal data is transferred outside the UK, appropriate safeguards will be considered and implemented where required by applicable law.

10. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information from:

  • Unauthorised access;

  • Accidental loss;

  • Unlawful processing;

  • Destruction;

  • Misuse;

  • Unauthorised disclosure.

No internet-based system can be guaranteed completely secure.

11. DATA RETENTION

Personal data will generally be retained only for as long as reasonably necessary.

Some records may need to be retained longer because of:

  • Accounting requirements;

  • Tax obligations;

  • Legal claims;

  • Fraud prevention;

  • Regulatory requirements.

12. CLIENT RIGHTS

Subject to applicable legal limitations, individuals may have rights including:

  • Right of access;

  • Right to rectification;

  • Right to erasure;

  • Right to restriction;

  • Right to object;

  • Right to data portability;

  • Rights relating to automated decision-making where applicable.

Requests may be submitted using our contact details.

13. COOKIES

Our website may use cookies and similar technologies.

These may be used for:

  • Website functionality;

  • Security;

  • Analytics;

  • Performance;

  • Remembering preferences.

Where legally required, appropriate consent mechanisms will be provided.

14. MARKETING

Where marketing communications are sent, the Company will comply with applicable electronic-marketing requirements.

Recipients will be provided with appropriate means of opting out where required.

15. CHILDREN

Our services are intended for adults aged 18 and over.

We do not knowingly seek to collect personal information from children for the purpose of providing services.

16. DATA BREACHES

Where a personal-data breach occurs, the Company will assess the incident and take appropriate action in accordance with applicable data-protection requirements.

Where notification to the Information Commissioner's Office or affected individuals is legally required, the Company will follow the applicable procedure.

17. COMPLAINTS ABOUT DATA PROCESSING

Individuals who believe their personal information has been handled improperly should contact the Company first so that the matter can be investigated.

Individuals may also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office.

18. POLICY CHANGES

This Privacy Policy may be updated periodically.

The current version will be made available through the Company's website.

19. CONTACT DETAILS

WEST LONDON COMPANIONS

Flat 3
98 Gloucester Terrace
London
W2 6HP

Website: www.westlondoncompanions.com

Director: Mr Arthur Philip Morgan

Privacy enquiries:

Email: concierge@westlondoncompanions.com